Everything We Need To Know About Keyboard Service Program By Apple  for the most part, Apple listens to its customers and helps fix the issues. For instance, they have incredible customer service, and the repair store is something truly amazing. In contrast, people often feel about the keyboard issues. To begin with, Apple completely changed from the butterfly keyboard to the scissors keyboard.

However, if you still have the older MacBook with the butterfly keyboard, Apple has something special in the house for them. In short, if your keyboard is not working at its best and you are looking for an Apple MacBook keyboard replacement, they heard you. That’s to say because Apple has launched the Keyboard Service Program for MacBooks. For this purpose, we have the information about this program and how your keyboard can be serviced!

Keyboard Service Program

To begin with, the keyboard service program is great for MacBook, MacBook Pro, and MacBook Air. For the most part, Apple has deciphered that some of their laptops are in fact, exhibiting the adverse outcome. For instance, the characters or letters don’t appear, they are repeated, and the keys feel sticky. In the same way, some people complain that the keys don’t respond consistently.

In brief, if your MacBook variant is eligible by Apple, the Apple Authorized Service Provider or the Apple repair store will service it for free. For this purpose, they will first examine the keyboard and can even replace the keys. On the contrary, if the issue is much more intense, they can even replace the entire keyboard.

What Are The Eligible Models?

Earlier, we mentioned that only eligible models of MacBook can get the keyboard serviced for free. However, people need to know which models are actually eligible. For this reason, we are sharing the list, such as;

• MacBook with Retina, 12-inch, Early 2015, 2016, and 2017mode
• MacBook Air with Retina, 13-inch screen launched in 2018 and 2019
• MacBook Pro with 13-inch, Two Thunderbolt 3 Ports, launched in 2016, 2017, and 2019
• MacBook Pro with 13-inch, Four Thunderbolt 3 Ports, launched in 2016 and 2017
• MacBook Pro with 15-inch, launched in 2016, 2017, and 2018
• MacBook Pro with 13-inch, Four Thunderbolt 3 Ports launched in 2018 and 2019
• MacBook Pro with 15-inch launched in 2019

What About The Service Process?

In the first place, users need to choose the options that need servicing. For instance, they will first examine the MacBook variant to ensure it is eligible for the service. In addition, they will also determine if keys need repair or replacement (it might even need full keyboard replacement). On the contrary, the turn-around time depends on the service type and availability of the replacement part.

Also, Apple suggests that you back up the data on your MacBook before sending it in for repair. Moreover, if there are additional damages to the MacBook, Apple will have to repair that first. Likewise, the additional damage repair will come with relevant costs, so keep that in mind.

Additional Information

To begin with, the users need to understand that this program will not extend the standard warranty coverage. This is particularly essential to outline since some users tend to confuse it. On the contrary, if you had gotten the keyboard repaired earlier and paid for it, Apple can refund you if you ask. However, keep in mind that the repair should be aligned to the points Apple made.

Furthermore, the users are only eligible to get this Keyboard Service Program for a specific time. In brief, you can get the keyboard serviced within four years of the launch of the unit. Also, the Keyboard Service Program covers the MacBook Pro, MacBook, and MacBook Air. Earlier, the turn-around time was around three to five working days for fixing the keyboard.

However, back in April, Apple started the in-store service program. As a result, the users will be able to get the repaired MacBook the next day. Above all, the repaired keyboard will have a better design since they use the undisclosed material. At the same time, the keys will offer better typing. Furthermore, a class-action suit was filed against Apple, and they had already apologized.

What Causes The Keyboard Issues?

To begin with, Apple had been receiving complaints regarding the butterfly keyboard. These keyboards go back to earlier 2015, and the issues started persisting with the debris caught under the keys. As a result, the keys tend to type double characters (even if pressed once). In addition, some people struggle with complete unfunctional issues of the keys.

Accordingly, every MacBook with a butterfly keyboard is eligible for the free service. Furthermore, we have added the eligible MacBook variants in the sections above. For instance, if you are selling the MacBook with ineffective keys, the resale value will dropdown. However, we suggest getting the keyboard issue done since it offers better resale value.